On July 06, training was carried out for security guards working in the Jinotega department, developing customer service topics and practical theoretical shooting course.
This course has as its main objective:
1. Have people who serve clients and adopt professional customer service attitudes.
2. Recognizing the demands of today's market and why quality in care and customer service is a vital necessity for organizations to be successful.
3. Define the current concept of service based on the customer-vendor scheme and thus direct its work to the total satisfaction of the needs of the customer or user.
4. Identify attitude adjustments and human values that must be developed to offer warm attention and fascinate your customers.
5. Apply the most recurrent techniques and methods to serve and serve with quality to the different types of customers.
Establish solutions and proposals to achieve customer satisfaction.
